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Getting better reports from users

Thursday, Jun 13, 2013
Getting accurate details from users about the setup of their system can be difficult. Often the quizzical user may suggest “it doesn’t look like that on my computer” or “can you make it bigger on the screen”, however, when you ask what browser, screen size, operating system they are using it can be possible to get a blank look. In fact I am sure we can all appreciate that some people think of Internet Explorer as the internet. ...